![]() ![]() ![]() Another advantage of email is having a discussion if necessary. This is especially true for individuals who have complex problems or don't feel comfortable using technology.Įmail: When you receive a complaint or concern in writing, you have more time to resolve the issue and respond. Phone: A number of customers prefer speaking to someone over the phone when they have a problem to solve. This allows them to assist customers when it's convenient for them. However, companies have expanded customer service options to include other means of communication. Traditional walk-in customer service at brick and mortar stores are still thriving, with sales representatives creating a more personalized experience with customers. Businesses often implement multiple methods of customer service so consumers can choose the one that works for them. Technology has made it possible to serve customers in many ways. Read more: What Does a Customer Service Representative Do? Providing remote support through multiple channels, such as live chat or emailįollowing up with customers to ensure they’re pleased with the purchase Suggesting products or services to customers Some duties may include:Īsking and answering a customer’s questions As a customer service representative, you may help a customer before or after they complete a purchase. What is customer service?Ĭustomer service is a team that helps customers solve problems they encounter with a business's products or services. Customers can now take to Facebook, Twitter, and other social media platforms to talk about their experiences and how satisfied they are-or not. The increase of social media and review websites have made it easier to learn about businesses. Customers' experiences with a business help them form opinions about the brand that they may share with others. Satisfied customers become loyal customers that spend money and keep businesses afloat. “Only special agents carry firearms.” For context, there were 81,600 total IRS employees in fiscal year 2021 ( here).Ĭole said that a majority of IRS’s tax administration is done by civilian auditors and revenue collectors and that in fiscal year 2021, the efforts of the criminal investigation unit resulted in the identification of more than $10 billion in tax fraud and other financial crimes.Customer service is the backbone of every business. “There are about 3,000 employees in CI, 2,100 of which are special agents and the remaining professional staff,” Cole said. Cole, Director at the Office of Communication at IRS Criminal Investigation, told Reuters via email that special agents investigate criminal tax violations and other financial crimes such as money laundering, bank secrecy, national security and national defense matters. The IRS told Reuters the language “was mistakenly taken down” after “continued misstatements and inaccuracies about IRS employees carrying weapons.” 11, 2022 to remove this line (older version) ( here), (updated) ( here). Some point out that the listing reads: “Carry a firearm and be willing to use deadly force, if necessary” under “major duties” of the role. Some posts share a screenshot of an IRS job listing for an IRS Criminal Investigation Special Agent ( here). Department of Treasury have said that these positions are for a range of roles, and it would not proportionally increase audits on those making under $400,000. Reuters debunked the claim that the Inflation Reduction Act would lead to the IRS hiring 87,000 new agents specifically to target low- and middle-income Americans ( here). The posts refer to the IRS hiring 87,000 new workers, a number which likely stems from a May 2021 report by the Department of Treasury ( here), which estimated that IRS could hire 86,852 employees with almost $80 million more funding by 2031. We’ll let everyone just marinate on that for a second.” Another post reads: “What would the founders have to say about 87,000 armed IRS agents?” ![]() The text in one post reads: “The IRS is hiring! The government wants its IRS agents armed and its citizens disarmed. ![]()
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